Terms and Conditions
1. Reservations
Reservations are recommended but not mandatory. Walk-ins are subject to table availability.
A reservation may be held for up to 15 minutes past the booked time; late arrivals may result in the table being released.
2. Cancellations
For reservations of 6 or more people, cancellations must be made at least 24 hours in advance.
If the reservation is canceled less than 24 hours before the scheduled time or in the case of a no-show, a $25 fee per person will be charged.
For smaller parties, we appreciate advance notice for cancellations, though no fee will be charged.
3. Food Allergies and Dietary Restrictions
Guests are encouraged to inform the staff of any allergies or dietary restrictions at the time of reservation or ordering.
While we take precautions, we cannot guarantee that our dishes are free of allergens.
4. Payment Terms
We accept cash, major credit cards, and digital payment options.
Prices are inclusive/exclusive of applicable taxes and service charges as mentioned.
5. Refund Policy
Refunds for dine-in services are provided only in cases of genuine issues with food quality or service.
For event bookings, refunds depend on the cancellation policy agreed upon during booking.
6. Outside Food and Beverages
Outside food and beverages are not allowed unless prior approval is obtained.
7. Behavior and Conduct
Guests are expected to behave respectfully toward staff and other patrons.
Management reserves the right to refuse service or ask guests to leave if they exhibit inappropriate behavior.
8. Event Bookings
Event bookings require a deposit to confirm the reservation.
Any changes or cancellations to event bookings must be communicated as per the terms in the event agreement.
9. Privacy Policy
Personal information collected during reservations or online orders will be handled per our privacy policy.
We do not share or sell customer information to third parties.
10. Liability
The restaurant is not liable for personal belongings left behind or for any injuries incurred due to negligence.
11. Photography and Social Media
Photography for personal use is permitted; however, professional photography or video recording requires prior approval.
By dining with us, guests consent to the potential use of images for promotional purposes unless specified otherwise.
12. Amendments to Terms
The restaurant reserves the right to amend these terms and conditions at any time.
Guests are encouraged to review the terms periodically for updates.
13. Contact Us
For any queries, feedback, or concerns, please contact us at: ephesuscafe@gmail.com